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Personal Data Policy - Clients

Introduction

ART KIDS Paris wants to offer you the best artistic experience while respecting your privacy. We are very concerned by the your data's confidentiality and safety.

This Personal Data Policy has been written to inform you clearly about the data that we collect, their use and your rights.

You can find the rules of use for our service ART KIDS Paris in our Terms and Conditions.

  1. Listing of the personal data elements collected

    1. Personal data collected during your first contact or reservation.

      We collect the data needed to process your request:
      • last name,
      • first name,
      • first name and age of the children
      • e-mail address,
      • phone number,
      • home address if need be,
      • payment details: the data are saved by our payment service provider,
      • date, time of reservation,
      • reservation method chosen (website, phone),
      • price of the prestation and payment method,
      • promo code if need be
    2. Personal data collected during your use of the service

      • name and phone number of the person on the spot (if different from the reservation), Art Kids Sister ou Brother chosen, pictures taken on the spot
    3. Personal data collected during your navigation on the website

      • date, hour, visited pages, interactions and time spent on the website
    4. Personal data coming from surveys and questionnaries

      • e-mail address responses and comments
  2. Use of your personal data elements

    ART KIDS Paris commits to a reasonable use of your personal data elements as required by the GRPD.

    Here are the process, the personal data elements used for each process and the context of the process (legal grounds):

    1. Service provision

      ex. : booking of a tour, claim procedure,...
      • contact details
      • payment details
      • data about the use of service
      • pictures taken during the activity by the Art Kids Sister / Brother

      Legal grounds: contrat execution, legitimate interests, consent

    2. Statistics, analysis of your consumption to improve the service and ajust the offers to your use

      ex. : analysis of your replies to satisfaction forms, analysis of website traffic
      • contact details
      • data about the use of service
      • data provided through questionnaries or surveys
      • navigation data

      Legal grounds: contract execution, legitimate interests

    3. Communication within the context of the service provided

      ex. : a SMS sent to choose a precise meeting point
      • contact details
      • data about the use of service

      Legal grounds: contract execution, legitimate interests

    4. Processing payments, prevent and detect frauds

      • payment details

      Legal grounds: contract execution, legitimate interests, legal obligations

    5. Communication for marketing and sales purpose

      ex. : newsletters
      • contact details
      • data about the use of service
      • navigation data
      • data provided through questionnaries or surveys

      Legal grounds: consent, legitimate interests

    Only persons who have intentionnaly suscribed to the newsletter get that type of content, and they can unsuscribe any time by clicking on the link on the footer.

  3. Share of your personal data

    ART KIDS Paris doesn't give your personal data to partners or sponsors for commercial use.

    We do have partners for the execution of some of our process (payment service provider, emailing service provided,...)

    We do also share personal datas essentials to the process of the service with our Art Kids Sisters / Brothers, artists,...

    These partners and service providers commited to respect the obligations determined by the EU General Data Protection Regulation (GDPR).

  4. Time of data conservation - Removal of data

    The pictures of the children taken during our activities without an authorisation of use are saved in our hosts for three months. We only keep them to be sent to the parents and are destroyed after that.

    You can at any time ask the removal of your personal data by writing to us rgpd@artkidsparis.com. We will remove those data, with the exception of the case where the data will be kept for an other legal base, for instance in the following situations:

    • legitimate interests of ART KIDS Paris,
    • legal of tax obligations
  5. User's right

    EU General Data Protection Regulation (GDPR) gives you since May 25th 2018 new rights about your personal datas.

    The following rights are applicable for the personal datas related to you collected by ART KIDS Paris :

    • Right of access: at any time you can ask access to the personal data that we proceed,
    • Right of rectification: you can ask us to change or update your personal data when it's inexact of incomplete,
    • "Right to be forgotten": you can ask us to delete definitively your personal data,
    • Right to limitation: you can ask us to temporarly or definitively stop the processing of all or a part of you personal data,
    • Right of opposition: at any time, you can refuse the treatment of your personal datas for personal reasons. For instance, you can refuse to recieve our newsletters by clicking on the dedicated link in the footer,
    • Right of data portability: you can ask us a copy of your personal data in an electronic format. These data are yours: you wan share them if you want to.

    You can exercice your rights at any time by writing an e-mail to us with your personal informations and a copy of an identity document at the following address: rgpd@artkidsparis.com

    In the event of a positive decision, we committ to respond to your demand in a month, except in the case of a complication. If the case, you will be informed of the delay of treatment.

Conclusion

If you still have questions of if you want to exerce your rights, please write to us at the following address: rgpd@artkidsparis.com.

If you are not satisfied with the provided answer, you can also make a complaint with the CNIL.